Privacy statement

Customs Support Group ("Customs Support" or "Company" or “We”), uses cookies, pixels, gifs and other technologies (“cookies”) on our website with the domain name  (“Website”), for improving your experience during your visits to our online channels. We own all intellectual property rights under the Law on Intellectual and Artistic Works numbered 5460 in Turkey.The purpose of this Privacy Notice for website (“Privacy Notice”) is to provide information about the processing of personal data obtained during the visits of all visitors (“Data Subject”), including representatives of legal entities, who have access to the Site operated by us and the use of cookies. The use of these technologies is carried out in compliance with the legislation we are subject to, primarily the Law on Protection of Personal Data numbered 6698 (“DP Law”).We reserve the right to retract the use of cookies and/or similar technologies located on our Website, change their types or functions, or add new cookies. Therefore, we reserve the right to change the provisions contained in the Privacy Policy at any time; you can access up-to-date information through our Cookie Policy.

  1. Purpose of Processing of your Personal Data

Throughout your visit to the Website, processing will be carried out due to the placement of cookies; tracking your questions and answers regarding our products/services that you have provided us with and making necessary directions; sending commercial messages related to our products and services to you; developing the Website, sending important updates related to the Website and its terms to you; protecting your or third parties' rights, securities, properties, and operations and processing personal data if necessary to use the Company's defense rights or respond to official requests or communication issues.

  1. Collection Method and Legal Bases of Your Personal Data

Throughout your visit to the Website, your personal data is collected electronically through cookies, which are technical communication files, due to the legitimate interests of our company under Article 5/2 of the on DP Law and the fulfillment of the legal obligations of the data controller, and with your consent to establish electronic commercial communication, by entering the information on the screen that enables you to contact our Company on the Website, by subscribing to our newsletter and sending us an email, or during your communication with the Company.

  1. Your Processed Personal Data

Throughout your visit to the Website, information about your computer, including IP address, geographical location, browser type and version, and operating system; as well as information about your browser type and version and your computer's operating system, including reference source, visit duration, page views, and site navigation paths, may be processed. If you subscribe to the newsletter about customs service, your personal data is limited to your email address. When you contact the Customs Support through the 'Contact' section on the website, your personal data includes your company type, first name, last name, company name, email address, choice of service information, if you choose to share it, your phone number.

  1. Your Personal Data Transfer

Your personal data obtained as a result of your visit to our Website may be transferred within the framework of the transfer conditions specified in Article 8 and Article 9 of the DP Law, in accordance with the purpose or purposes specified in the "Processing Purposes of Your Personal Data" section of this Privacy Notice. These transfers may include (i) support received from third parties abroad in areas such as storage, archiving, and hosting (server, hosting, program, cloud computing) for the purpose of carrying out the Company's information security processes, (ii)  consultancy firms providing support in legal and related areas for the purpose of ensuring that activities are carried out in compliance with legislation and using your personal data to defend our legal rights in the event of a dispute, and (iv) authorized institutions and organizations to the extent required to fulfill legal or regulatory obligations or requests. It is also shared with our business partners and the group companies with whom we work specifically for the execution and planning of business activities; companies from which we obtain analytical services; the United States of America due to the use of cookies. Kindly bear in mind that the Company's main headquarters is located in The Netherlands, which is why data may be transferred.

  1. Your Rights

By applying to Customs Support pursuant to Article 11 of the DP Law, you have below rights;

  • to find out whether your Personal Data is processed or not,
  • to request information about your Personal Data, if it has been processed,
  • to learn the purpose of processing your Personal Data and whether they are used in accordance with its purpose,
  • to know the third parties to which your Personal Data is transferred, in the country or abroad,
  • to request rectification of your Personal Data if it is incomplete or incorrectly processed,
  • to request the erasure or destruction of your Personal Data in the event that the reasons requiring its processing cease to exist, in order for the reasons to be evaluated within the principles of purpose, duration, and legitimacy,
  • In case of rectification, erasure, or destruction of your Personal Data, to request that such procedures be notified to the third parties to which the Personal Data has been transferred,
  • In case of emergence of a result detriment to you by analyzing the personal data exclusively by automatic means, to object to this result,
  • to request compensation for the damage arising from unlawful processing of your Personal Data being processed unlawfully.

Regarding the use of cookies, we would like to emphasize that you have the right to personalize by making adjustments through your browser at any time. Please visit our Cookie Policy [ADD LINK HERE] or detailed information.Your personal data is stored with great care by Customs Support in accordance with information security standards and procedures by providing the necessary technical infrastructure. You can submit your requests regarding your rights to, in accordance with the Communiqué on the Procedures and Principles of Application to Data Controller.